Help & Faqs

FREQUENTLY ASKED QUESTIONS

 

My Order has not Arrived! What shall I Do?

Please be patient -  it will arrive. Shipping from the warehouse overseas will take 12-20 business days until your product will arrive. Every order is trackable after 5 business days after shipping. 

IMPORTANT:
Make 100% sure your address is correct when you order If your address is not correct or is missing a part, we cannot do a refund as it will be returned to the warehouse overseas or to our business address.
We cannot do anything about it when the shipping process has already started.

How Long will it Take for my Order to Arrive?

Your order  will be processed the same day (Mo-Fr) and shipped within 1-5 business days. Shipping time will vary based on your location, as we can't control the speed.
The arrival time is between
- 12-20 business days for E-Packet shipments, and
- 3-12 business days for items shipped from the USA.

If for any reason you did not receive your order within the required shipping time-frame, please contact us at here via the contact form 

Why are you Giving Away Free Items? 

All of our free items are promotional products. Many customers think it's too good to be true and there must be a catch. The only catch is that the shippinga and handling will be at your cost. 

Why are Many Products on Sale?

We work with many distributors to find the best deals for our customers.

Which Days do you Ship?

Our warehouse ships orders from Monday - Friday 9-7pm EST excluding weekends and holidays. 

Where Do you Ship From?

We ship directly from the manufacturer (United States, China, United Kingdom, New Zealand). We have multiple fulfillment centers. If you ordered multiple items please note that they may arrive separately - that means in separate packages.

Do you Ship Internationally? 

Yes, depending on the product we also ship internationally. Please read the product description. It is mentioned where the product will be shipped.


How
do I Track my Order? 

Once you have made your purchase, please allow 1-5 business days for processing before you receive the tracking information.

You can check the status of your order at any time from the "Order Confirmation" email that is sent to you. Therefor it is important to have your email address. We don't send out order confirmations via text messages.

Every order comes with a tracking number. If you cannot find the tracking number we can send it to you. 
Track your package here 

If you never received an order confirmation email, contact us via our contact form - Click here to send a message - 

What are the Payment Options?

    We accept all major credit cards, Paypal, Google and Amazon Pay.

    Wrong Address or Variant

    If you entered the wrong information for your order, please contact us at patrioticsource @ gmail.com  as soon as possible. We can't guarantee anything in this case as in most cases our orders are processed immediately after the purchase. 

    What is your Return Policy?

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. - See our return policy here - 

    Do your Products Come With A Warranty?

    All of our products are final, we do not offer any warranty depending on a certain products. Please read the description of the product if it offers warranty.

    Is my Personal Information Safe?

    Patriotic Source offers the highest security solutions to protect your personal information. Your credit card and personal details are encrypted during transmission using SSL (Secure Socket Layer) which is used on the internet for payments to be processed safely. We use the Shopify e-commerce solution which is one of the safest e-commerce options worldwide.

    Shipping Policies

    All items will take 1-5 business days to process.  Here is an estimate of the shipping times.  Due to factors that often affect shipments, such as holidays, customs, and weather delays, we can only offer an approximate estimate of shipping times.

     Location

    Estimated Shipping Time

    United States

     

    3-9 Business Days for USA shipments via USPS First Class

    Overseas 12-20 Business Days for e-packet shipments

     

    Undeliverable Packages & Taxes/Custom Fees

    IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us by clicking here or use email contact @ patrioticsource.com as soon as possible.
    We DO NOT keep track on Facebook or Instagram messages. Always send us an email.


    Taxes and Custom Fees
    Patriotic Source is not responsible for destination country tax and/or any duty charge that may incur. We collect tax in our location state. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.